Deloitte Off-Campus 2023 Support Analyst |Apply now

Job role:-

• Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing
• Install and configure firm-standard images on laptops &
• Interface with outside customers and vendors as required
• Follow direction of immediate supervisors or managers to implement new
• Provide after-hours emergency support on a rotational basis as outlined per ITS service level
• Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and
• Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer
• Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance Performs password resets and workstation management in Active Directory.
• Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems).
• Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are.

Skills:-

• Excellent Customer service (Phone / Chat / Emails)
• Excellent written & verbal skills

• ServiceNow experience preferred
• Exposure to application support, ITIL framework, etc.
• Customer Service experience
• Excellent spoken English Language proficiency
• Proficient with MS-Office

Qualification: 

• B. Tech, BE & Engineering Graduates.

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