eBay Work from Home Recruitment for Customer Service Executive
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Job Description Handle day to day reactive issues with merchants via inbound and outbound phone and email Work as per defined processes and SLA – outlook issue process Handle all hotline volume within the define SL. Lead the same in terms timely login & staffing during break time. Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth. Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues) Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes Interact with internal partners, advisors, policy maker...