Associate People Experience Specialist – Hyderabad
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Primary Responsibilities: Provide customer service and support for inbound calls relating to employee and manager questions on human resources related topics Quickly and accurately identify and assess customer needs and take the appropriate action steps to satisfy those needs -Probe for information to determine if the question can be answered immediately or if it needs to be routed to a different area -Document calls and research as appropriate Solve problems systemically, using sound business judgment and follow through Respond to callers in a polite and courteous manger, projecting patience, empathy, caring and sincerity in voice tone and words Establish rapport over the phone quickly, and remain positive Provide consultation to employees and managers regarding where they can obtain the information in the future Problem Solving Customer Service Flexible and adaptable Communication Multi-tasking Required Qualifications: Bachelors in Human Resources or Business At least 0 – 2 yea...