TEJABHAI UPDATES

  Wipro is hiring for the Position of System Engineer in Hyderabad/Chennai/Bangalore India. All the candidates of various disciplines eligible to apply for this job recruitment drive 2022. Interested Candidates can read more details and apply for this position. Key Accountabilities & Responsibilities: 2022:- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedur...