Support-Analyst | Deloitte
Work you’ll do Focus on delivering world class customer service to every customer coming at the ITS Walk-up. Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing Install and configure firm-standard images on laptops & Interface with outside customers and vendors as required Follow direction of immediate supervisors or managers to implement new Provide after-hours emergency support on a rotational basis as outlined per ITS service level Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer Adhering to ex...