Wipro OFF Campus Drive | System Engineer
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Job Description • Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool • Troubleshooting desktop / laptop OS issues • Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners • Installation/re-installation/configuration / Troubleshooting of software/applications • Installation / configuration / Troubleshooting of e-mail client • Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update • Install approved patches onto desktops / laptops which have failed automatic update • Remove virus from respective desktop / laptop • Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change) • OS builds from approved image • Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware • Ability to quickly analyze & diagnose technical problems • Problem determination and res...