TEJABHAI UPDATES

  Responsibilities               Monitoring events board 24*7 ·         Acknowledge new events and perform correct categorization of issue. ·         Create Incident based on the Severity / Impact of the issue ·         Notification of the Incident to the customer via Email or Phone  Technical Skill set ·         Good understanding of UNIX architecture (Solaris, Linux...) ·         Basic understanding of Database concepts & architecture ·         Understanding of terminal services such as SSH, Telnet. ·         Understanding of ticketing systems such as Remedy ·         Proven Oral and Written communication skills ...