TEJABHAI UPDATES

  Position Responsibilities Demonstrates effective, clear and professional written and oral communication Provides prompt and efficient service to Customers  and Account Managers including the appropriate escalation of Customer’s  issues Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures Contributes to a positive team environment and proactively aids team members with difficult contacts as needed Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions Liaise with other departments and  teams as required to resolve Customer...