GOOGLE OPERATIONS CENTER 2023 | Associate | Gurgaon/Hyderabad

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Position Responsibilities

  • Demonstrates effective, clear and professional written and oral communication
  • Provides prompt and efficient service to Customers  and Account Managers including the appropriate escalation of Customer’s  issues
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
  • Liaise with other departments and  teams as required to resolve Customer  issues and questions

Preferred Qualifications

  • Experience in supporting Advertising products like AdWords (Search, Display, Shopping, Mobile), Google Analytics, with in-depth knowledge of various online advertising models (Search, Display, Shopping, Mobile, Video etc) 
  • Front-end web programming experience in HTML or JavaScript, as well as proficiency writing SQL queries
  • Strong customer service skills, including the ability to make decisions based on the best interests of the customers
  • Analytical mindset, with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting
  • Highly responsible and productive under time pressure and able to prioritize high volumes of work

For More Details:-Click Here

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