Process Executive | Infosys

-

 

Responsibilities

Excellent communication skills to attend/resolve client issues on calls/chat/mail. • Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage • Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory • General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing • Productivity applications like Microsoft office tools. • Open to work in 24*7 and work from office environment • Analytical problem solvers who will understand issues and to resolve customer issues • Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently • Being proactive and show the utmost respect for customer’s time • Good time management, ensuring all contacts with customers add value • Work from Office

Educational Requirements
Graduate

For More Details:-Click here

Comments

Post a Comment

Popular posts from this blog

VIRTUSA IS HIRING: CONTENT CURATION ANALYST

-
Image
  Roles and Responsibilities Analyze the Urls / web pages to extract, verify & create the required content for Ads following the provided client guidelines to meet the SLA parameters on Productivity, Quality, AHT, TAT and Utilization. Key Responsibilities: Expected to be well versed with the new medium and using the web space effectively. He/She must have an analytical thought process combined with an attention to detail in order to help in suggested ads creation. Review Ads, Search Contents. Prepare Ad Content and Creatives. Review search contents and classify them as per client guidelines. Review Contents given by client - Comments / edit. Review landing Pages / Home pages. Analysts have to check the quality of the content for advertisements. He/she must ensure that the text content that goes online is not offensive or violates any copyright laws. Desired Candidate Profile Minimum Qualification Degree High proficiency in Verbal /Written English. Knowledge of MS Excel, Google ...
Read more

ADP IS HIRING: Associate Functional Consultant

-
Image
  Eligibility : Excellent Verbal and Written Communication Skills. Strong analytical skills and presentation skills & Service orientation. Ability to work independently and attention to detail Good Decision-Making Skills Ability to understand complex organization changes/structures Demonstrates behavior that promotes the values of the organization B. Tech Graduates from Engineering background (Non-CS/IT, ECE & EEE) 60% aggregate throughout academics Flexible for Night shifts job Description Adhere to GlobalView configuration standards and conventions Adhere to ADP procedures and policies Provide consulting services to client base, as required Provide technical support for post-live issue resolution within Service Level Agreement timeframes – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation Prepare functional/technical specifications and change control requests Ensure that customer needs not effective...
Read more

IndiaMART Female Associate | Customer Success, Service & Operations

-
Image
  Job description About IndiaMART IndiaMART is India's largest online B2B marketplace that allows manufacturers, suppliers, and exporters to propose their products directly through the platform to get contacted by its visitors. Founded in 1996 by Dinesh Agarwal, an alumnus of HBTI Kanpur, IndiaMART has been recognised as a platform that focuses on providing a platform to Small & Medium Enterprises (SMEs), large enterprises as well as individuals. Our mission is to make doing business easy. Headquartered in Noida and with employee strength of more than 3500 across 36 branches, we not only serve the SMEs, but have also become a key growth partner for Large Corporates. With a rating of 4.7, our App is not only one of the highest-rated Apps on Play Store but has also been recognised as the Best Business App by Global Mobile App Summit Awards (GMASA) - (2017). Program Highlights Work as Part-Time associates Work from location of your choice Create your own work schedule of minimum 4...
Read more