Analyst - Tech | Bengaluru, India| Customer Support
As an Analyst Tech, you will provide excellent customer service by answering questions and resolving issues related to Google products. You will provide support on inbound chats/calls/emails from Google customers which may require contacting the customer with pending resolution over call/email. Position responsibilities Maintain a positive and professional attitude towards customers. Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls). Be flexible to work in a 24x7 service environment as per the business needs which might include night and weekend shifts Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them. Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally. Maintain response and resolution speed as defined by...