Associate People Experience Specialist – Hyderabad

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Primary Responsibilities:

  • Provide customer service and support for inbound calls relating to employee and manager questions on human resources related topics
  • Quickly and accurately identify and assess customer needs and take the appropriate action steps to satisfy those needs
  • -Probe for information to determine if the question can be answered immediately or if it needs to be routed to a different area
  • -Document calls and research as appropriate
  • Solve problems systemically, using sound business judgment and follow through
  • Respond to callers in a polite and courteous manger, projecting patience, empathy, caring and sincerity in voice tone and words
  • Establish rapport over the phone quickly, and remain positive
  • Provide consultation to employees and managers regarding where they can obtain the information in the future
  • Problem Solving
  • Customer Service
  • Flexible and adaptable
  • Communication
  • Multi-tasking

Required Qualifications:

  • Bachelors in Human Resources or Business
  • At least 0 – 2 years of direct customer service experience, preferably in an inbound call center environment required
  • Proficient with MS Office (Word, Excel, PowerPoint, Professional email) required
  • Ability to work any shift 11:00 am-1:00 am Monday-Friday

Soft Skills:

  • Strong verbal and written communication skills
  • Excellent problem identification and resolution skills
  • Ability to interact and work with all levels of employees
  • Ability to work independently and manage multiple tasks
  • Ability to work a flexible schedule

Physical Requirements and Work Environment:

  • Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse
  • Office environment

For More Details:-Click Here

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