eBay Work from Home Recruitment for Customer Service Executive

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Job Description

  • Handle day to day reactive issues with merchants via inbound and outbound phone and email
  • Work as per defined processes and SLA – outlook issue process
  • Handle all hotline volume within the define SL. Lead the same in terms timely login & staffing during break time.
  • Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
  • Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
  • Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
  • Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
  • Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
  • Share timely findings with the AM’s

Skills:

  • Extensive knowledge of computer operations and systems
  • Expertise in written and verbal communication skills
  • Excellent problem-solving and analytical abilities
  • Keen attention to detail
  • Strong communication skills both oral and written
  • Strong computer skills including Word, Excel, and PowerPoint
  • Must be able to learn new computer programs as required to perform job functions

eBay Off Campus Drive 2023: Qualification

  • 12th pass or Any Degree from any stream
For More Details:- Click Here

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