Representative, Operations | Concentrix | IND Hyderabad

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Job Description

customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

   • Maintain basic knowledge of client products and/or services

   • Prepare complete and accurate work including appropriately notating accounts as required

   • Participate in activities designed to improve customer satisfaction and business performance

   • Offer additional products and/or services

   • Track, document and retrieve information in call tracking database

   • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

   

Candidate Profile

• Graduate / Undergraduate in any discipline (may vary basis the job requirement)

   • Courteous with strong customer service orientation

   • Strong computer navigation skills and PC Knowledge

  • Ability to effectively communicate, both written and verbally

  • Dependable with strong attention to detail

 • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

  • Tolerance for repetitive work in a fast-paced, high production work environment

  • Ability to work as a team member, as well as independently

  • Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner

   • Ability to rotate shifts, as needed  

• Based on location and/or program, additional experience/skills may be required

 • Confirm customer understanding of the solution and provide additional customer education as needed

• Demonstrate strong probing and problem-solving skills

• Should be able to handle complex queries from customer and resolve the same independently


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