Technical Support Engineer | Css Group | hyd

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Principle duties and responsibilities

  • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
  • Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bugs with application owners
  • Uses troubleshooting techniques to identify network-related issues
  • Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
  • Help employees with access & account issues based on defined/documented guidelines, policies and procedures
  • Attends required technical training sessions and makes effective use of KBs to address issues efficiently
  • Complies with schedule adherence to ensure the overall service level targets are achieved
  • Identifies and provides input on unique (or) recurring user problems

 

Required Skills

  • Excellent communication skills
  • Good customer service skills, multitasking and leadership skills
  • Ability to adjust quickly to changing priorities and make quick decisions with limited information

Job Designation: Technical Support Engineer
Experience: 0 – 2 Years (Freshers also can apply)
Work Location: Gachibowli, Hyderabad – 500032
Number of Openings: 100+


For MOre Details:- Click Here

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