Sutherland Recruitment | Customer Service | Work from Home

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Sutherland is hiring for the Position of Customer Service in Work from home India. All the candidates of various disciplines eligible to apply for this job recruitment drive 2022. Interested Candidates can read more details and apply for this position.


Key Accountabilities & Responsibilities: 2022:-

  • Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information.
  • Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.
  • Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
  • Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
  • Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Preferred Skill Set:–

  • Our most successful candidates have: – High School diploma or equivalent – Basic PC keyboarding skills;
  • Microsoft Office experience (Outlook, Word, Excel) – Direct client contacts technical support experience – Excellent verbal and written communication skills – Strong problem-diagnosis and problem-solving skills – Multi-tasking skills,
  • showcased using several applications – Experience working with CRM applications (preferred) – Ability to be goals oriented – Strong communication skills and ability to express ideas clearly –
  • To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space, Sound card, Windows 7,
  • including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone

Sutherland Recruitment 2022:-

Company name:Sutherland
Website:www.sutherland.com
Position:Customer Service
Salary:INR 2.6 LPA to 4 LPA (Expected)
Degree:12th Pass/Any Graduate
Stream:Any Stream
Batch:2017/2018/2019/2020/2021/2022
Experience:Freshers/Experienced
Location:Work from Home

For More Details and Apply Link:- Click Here

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