Customer Experience Associate - Student Mentor (Telugu)

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Job description

Responsibilities:


  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Keep records of all conversations in our database in a comprehensible way
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat, WhatsApp, etc.,
  • Welcoming the paid users, make sure they log in to the learning portal and start learning by guiding them through the onboarding process.
  • Monitoring learning progress and interacting with students regularly to ensure their learning is greater than 75% by suggesting tips and solutions.
  • Ensure that users are actively participating in different activities and making good progress.
  • Communicate users' progress and course-related updates to parents/guardians periodically.
  • Make sure the assigned users are not late on their EMIs - Follow up with parents and guardians to ensure they pay their EMIs regularly. Provide accurate payment information and guide them to make their payments.

Qualifications and Skills:


  • Should be proficient in one of the native languages of Telugu and English
  • Previous experience in a customer support role and guidance aspects roles.
  • Strong verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Basic knowledge of the using spreadsheets

Work Location: Work From Home


Working days: 6 days a week



Basic Requirements: Need to have own laptop and good internet connection.


CTC: 3 - 3.6 LPA


For More Details:-Click here

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