Advisor, Customer Experience | Phonepe

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Responsibilities:

  • Act with integrity & think customer-first in every interaction

  • Handle basic PhonePe account and transaction related queries

  • Ability to flex between phone & data channels

  • Follow specified process guidelines to bring about resolution

  • Build customer trust through their interaction

  • Ability to meet hourly & daily productivity goals

  • Leverage internal processes and resources to drive resolution

  • Escalate appropriately taking support from relevant teams to resolve customer issues

  • Recommend process improvements

  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest

 Ideal candidate should :

  • Have excellent written and verbal communications

  • Have good learnability

  • Be an active listener and deal well with objection

  • Have strong customer orientation and ability to adapt/respond to different scenarios

  • Be a team player, flexible and open to feedback

  • Ability to multitask, prioritise, and manage time effectively

  • Should be able to speak in English and Hindi

  • Graduation (10+2+3) is Mandatory 

  • 0 - 2 years of work experience in a customer facing role

  • Multilingual skills (spoken + written) in South Indian languages are preferred

Other Benefits:

  • Your lunch is on us!

  • 5 day working week (2 rotational week off)

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
For More details:-Click here

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