Process Associate - Customer Service - Voice - Telugu + English

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Responsibilities
•    Respond to customer queries and customers concern.
•    Demonstrates effective, clear and professional written and oral communication.
•    Maintains acceptable performance metrics such as quality, productivity, first contact                  resolution, and attendance.
•    Actively seek solutions through logical reasoning 
•    Demonstrates strong problem-solving capabilities and assist customers in case of any           issues
•    Provide excellent customer service to our customers
•    You should be responsible to exhibit capacity for critical thinking and analysis.
•    Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
•    Basic knowledge of how digital payments work required

Minimum qualifications
•    Graduate (Any Discipline)
•    Freshers are eligible
•    Proficiency in spoken & written English and with neutral English accent. Fluency in Telugu     is also mandatory.

Preferred qualifications
•    Previous experience in a customer service role chat/email/voice
•    Effective probing skills and analyzing / understanding skills
•    Analytical skills with customer centric approach 
•    You should be able to work on a flexible schedule (including weekend shift)


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