Business Technology Analyst - SQL Production Support

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Key job responsibilities:

  • Work with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to all compensation tools
  • Liaison between business and technology with an understanding of full life cycle of system development with AGILE methodologies.
  • Collecting, understanding, and transmitting the business requirements for the project, and translating them into functional specifications and detailed test plans
  • Ensure business requirements and functional specifications are resolved and fulfilled
  • Ensure issues are identified, tracked, reported on and resolved in a timely manner
  • Perform unit and system level testing on applications
  • Consistently meet client expectations and project deadlines
  • Evaluate problems of the customers and provide logical lasting solutions
  • Work with business owners to identify information needs and develop SSRS reports

Key skills desired

·       0 to 2 years of problem solving and solid analytical skills

·       Self-starter with solid analytical and problem-solving skills

·       Strong focus on self-review and providing high quality deliverables

  • Good personal organizational skills and flexible enough to change direction pursuant to business demands
  • Comfortable working in a dynamic team environment where projects, and deadlines often require multi-tasking and flexible work schedules

·       High level of attention to detail, ability to execute and deliver project deliverables on budget and on time

·       Ability to integrate rapidly with existing team, including with individuals from diverse backgrounds, and in a virtual setting

·       Capable of handling high work pressure during peak months

·       Ability to interact with individuals at all levels of the organization

·       Excellent written and oral communication skills; confident in dealing with all levels of clients, both internally and externally; fluent in English

·       Strong commitment to customer service

·       Proficiency with Microsoft Office Applications (MS Excel, MS Power Point, Word, Outlook, etc.)

·       Languages: Must have - SQL, good to have - PL/SQL

·       Working knowledge of relational databases

·       Experience with Microsoft reporting technologies, i.e., SSRS and good to have basic knowledge on VB scripting

Education/Background:

College coursework:  BE/BTech


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