Registration Form _ GlobalLogic _ Associate Analyst (Technical Support)

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GlobalLogic- A Hitachi Group Company

Job Location: Hyderabad Experience: 0-3 years
Designation:-  Associate Analyst (Technical Support) 
Process: Voice Process
Shift: Rotational 24*7

Interview Process:
  1. Screening
  2. Ops Manager Round
  3. Written Test (Aptitude, Personality, Versant)
  4. Client Round
  5. HR Round **Excellent communication skills are required.
We offer:
  • Interesting and challenging work in a large and dynamically developing company
  • Exciting projects involving the newest technologies
  • Professional development opportunities
  • Excellent compensation and benefits package, performance bonus program
  • Modern and comfortable office facilities
Requirements:
  • Demonstrate excellence in customer service skills by keeping a positive, caring, can-do attitude toward our customers
  • Address and resolve customer concerns and issues in a timely manner
  • Document all events and interactions in SalesForce by creating, tracking, and closing cases when issues are resolved
  • Responsible for learning product platforms and ancillary products quickly and providing accurate information about them to our customers
  • Independently collects and tracks information and details of the problem
  • Troubleshoot customer issues using remote desktop software
  • Interact with customers through various channels including phone, chat, and email to address and resolve concerns and issues
  • Dedicate yourself to the success and satisfaction of our customers and our business
  • Attempt to resolve customer issues or escalate to advanced personnel if necessary
  • Consistently ensures that business is conducted with empathy and integrity at all times and that behavior aligns with product policies, procedures, and core competencies

Qualifications:
  • B.Tech/BCA/MCA/B.Sc (CSE/IT) graduates (Graduation is a Mandate)
  • Must have a good working knowledge of Windows/Mac OS and its components
  • Strong customer relations skills
  • Strong written and verbal communication skills
  • Capacity to control interaction in a consultative way
  • Capable of multi-tasking in a fast-paced work environment
  • Strong knowledge of web-browser-based technologies
  • Experience with HRIS, CRM, and/or ATS is a plus
  • Good knowledge in HTML & CSS.
Perks and Benefits:
  • 5 Working Days
  • CTC: 3 - 6 LPA based + Benefits (Breakfast/ Lunch/ Snacks and Two-way Cab)
  • Work from the office.

For More Details:- Click Here

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